Smart Safety at The Cordelia
We have been working hard to ensure that our guests will still have a wonderful stay with us, whilst adjusting to the “new normal”.
As a summary of what this looks and feels like, we have condensed our extensive Risk Assessment into the following points and our full Risk Assessment is available for you to view further down this page.
If you have any queries or concerns whatsoever about booking with us, then please do not hesitate to give us a call on 01761 363393 or drop us an email at email@example.com.
We very much look forward to seeing you soon,
James & Rebecca
Updated 15th May 2021
Risk Assessment Approach & Purpose
This document is individual to us and has been developed with The Cordelia business and our operations in mind. It takes into consideration both our customer journey and our staff duties.
This document forms part of our Health & Safety management system and is referenced within our business’ Health and Safety policy.
By tracing the routes and tasks that people will typically take, either to carry out their jobs or as customers, we have set out a list of risks and concerns on the transmission of COVID-19; and subsequently how to take action to reduce these risks.
By setting concerns and control measures out in a logical way this will give confidence to show that that due consideration and diligence has been undertaken.
Customers will be advised in advance of their visit of actions taken, because of the COVID-19 Risk Assessment, to give confidence that The Cordelia has considered everyone’s safety.
Similarly, staff can be reassured that every aspect of their work has been considered in relation to COVID-19, and they will understand the measures taken to ensure safety of them and customers.
The controls set out in this document will be specific for The Cordelia and our operation, considering how the business operates, and how customers and staff use the premises and interact.
We will review this document every 2 weeks during initial stages (then monthly) to ensure we have considered any changes in national guidance.
51 Esplanade Road
Nature of business:
Bed & Breakfast
Other services provided include:
Document developed by:
SARS-CoV-2 is a respiratory virus that can invade a host via the respiratory route or via hand to eye/mouth/nose contact, causing the disease COVID-19.
People who appear healthy may be carrying and shedding the virus, which can be passed on either directly or indirectly to others. This means we need to assume that anyone could be carrying the virus.
The main routes of transmission (the risks)
The main controls are:
OUR CONTROL MEASURES
Entering the building
1m social distancing should be maintained whenever possible. Please move back and allow others to enter/exit the building and await space for your turn.
Movement in communal areas
1m social distancing should be maintained wherever possible throughout the entrance hall and landing areas. Stay single file when ascending/descending stairs. Please move back onto landings/hallways to provide more space to allow others to pass.
When guests are in the dining room, they shall be sat a minimum of 1m apart (from guests not in their party) and should be mindful of their movements to keep this minimum distance from other guests, not in their party.
Closed off areas – 1st floor WC
To reduce any communal areas that are not a necessity (therefore reducing high contact points and risk of contamination), our 1st floor WC are closed to our guests. Please do not use this room.
All arriving guests (or lead booker) will have been provided with a welcome email explaining and reminding them of social distancing requirements, the available facilities, arrangements for food and beverage service, daily housekeeping arrangements, additional in-house amenities (anti-bacterial hand gel & additional cleaning measures), actions if Covid-19 symptoms appear, contact details for test and trace, payment arrangements and check-in/out arrangements.
Personal Protection Equipment (PPE)
The Government advises (11/05/2021) that when managing the risk of COVID-19, additional PPE (outside of a clinical, or similar, setting) is not beneficial. This is because COVID-19 is a risk that needs to be managed through social distancing & hygiene, not through the use of PPE. Workplaces should not encourage the precautionary use of extra PPE to protect against COVID-19 outside clinical settings.
The Government advises that unless you are in a situation where the risk of COVID-19 transmission is very high, our risk assessment should reflect the fact that the role of PPE in providing additional protection is extremely limited.
Therefore, The Cordelia staff will be wearing a face visor/mask only during breakfast service – as we need to approach your table, serve food/drinks and be within 1m of you.
The frequency of handwashing/sanitising will be increased by us, and everyone who enters the property will be required to sanitise their hands.
We have antibacterial hand gel stations at 3 points in the property.
We will provide anti-bacterial hand washing soap in all guest bathrooms.
Cordelia staff will always sanitise their hands before entering a guest bedroom.
Cordelia staff will always sanitise their hands before approaching guests dining table.
All antibacterial hand gel has a minimum of 60% alcohol content.
Communal areas - Every effort has been made to reduce the number of touchpoints that employees and guests interact with on a daily basis. We have put lighting on timers to reduce the need to use light switches (2pm-12.30am).
The frequency of high contact point disinfection, in communal areas, will at regular intervals. (see appendix 1 for more details)
Leaflets in the entrance porch – To enable guests to still have access to this literature, we have left the leaflets accessible. However, we ask that if you touch any leaflets, that you either take them with you or dispose of them in the recycling basket next to the dresser. It is clearly labelled.
Guest rooms - When a guest room is vacated/guests have checked-out, cleaning will take place in accordance with our normal practices – but with the addition of the disinfection of in-room high contact points. (see appendix 2 for more details)
All disinfectant spray and wipes in use are effective against enveloped viruses and kill 99% of bacteria.
Suspected case of COVID-19
In the event of a suspected case of Covid-19, immediate cleaning and disinfection will take place in the areas where the case has been. We will also quarantine the guest bedroom for 72 hours once the guest has checked out. (see appendix 3 for more details)
Guests should still feel comfortable with contacting us during their stay.
We encourage all guests to communicate via text message or phone call, where possible.
The telephone number for this 07974 566725.
We will endeavour to respond to text messages as soon as possible.
Please note – this number will not be monitored between the hours of 9pm-7am.
Alternatively, there is a doorbell outside the dining room. If available, we can come and have a socially distanced conversation with you.
To reduce close contact, guests will be encouraged to pay via our secure online portal. A link will be sent via email.
If used, the chip and pin machine will be disinfected after every use.
In a fire or emergency evacuation where the building must be evacuated, the 1m social distancing requirement is not necessary if it would be unsafe to practice it. Always dial 999 in an emergency.
The Cordelia will still be providing emergency first aid, if required.
We will conduct a dynamic on the spot risk assessment on the balance of necessity of providing first aid and the likelihood of contracting or spreading infection. Always dial 999 for emergency medical help.
Servicing of guest rooms during their stay
Daily housekeeping/room servicing will continue as normal, with the exception of bed making and towel tidying. We will only enter your room when you are absent to replenish toilet roll, tea tray amenities and empty refuse.
If you do not want any housekeeping, you should inform us.
A “turn down” service will not be on offer.
If you require replacement towels, please inform us and we will arrange for these to be changed when you are absent. We will bag and remove dirty towels in accordance with guidelines, to be laundered by our professional laundry provider.
Separate arrangements can be made for full bed linen change if guests are staying longer than 6 nights.
Cordelia staff will always sanitise hands when going between rooms.
Food & beverage production
High standards of personal hygiene and cleanliness are already in place for our food and beverage production.
We have a 5* food hygiene rating issued by Scarborough Council.
Our HACCP and food safety management system details all controls we have in place around safe food handling and production. The risk of Covid-19 being contracted through consumption and handling of food remains low.
Breakfast table service in dining room
All guests/rooms will be assigned a table in the dining room, indicated by a corresponding table/room number. Please only use this table for the duration of your stay.
All condiment packaging and salt & pepper mills will be sanitised prior to your stay and are solely yours to use during your stay. These are then disinfected for the next guest.
Please do not touch any chairs, tables, condiments, crockery or cutlery on any other table at any time. If you require additional items, please ask us.
All crockery, glassware and cutlery used by guests or employees will be disinfected in the dishwasher after every use.
All guests will be required to pre-order their cooked meal. More information on this will be found in guests welcome packs.
Cordelia staff will be operating table service in order to;
Supper Slate service to guest rooms
We will still be offering our Supper Slates for guests.
We can deliver these to your room before you return from your day out. Or, if you are in the room, we will ask you to maintain social distancing.
We will collect the dirty slates/cutlery/plates the next morning whilst you are at breakfast.
If we have provided a folding table, these will be disinfected after each use.
When a guest room is vacated/guests have checked-out, cleaning will take place in accordance to our normal practices – but with the addition of the disinfection of in-room high contact points. (see appendix 2 for more details)
All used laundry is bagged at source and stored separately to clean items.
All laundry is taken off-site for cleaning by a specialist contractor. Guidance provided by the laundry supplier has been implemented.
Check out is by 10am, as normal.
Any outstanding payments should have already been completed through our secure online portal (wherever possible).
We welcome the opportunity to be able to say goodbye to our guests, whilst maintaining social distancing.
Keys can be left in the blue bowl outside the dining room.
Appendix 1 – Communal areas
Every effort has been made to reduce the number of touchpoints that employees and guests interact with on a daily basis. The frequency of high contact point disinfection, in communal areas, will at regular intervals. These are listed below.
We have closed off the guest lounge and guest WC to reduce possible touchpoints.
We have put lighting on timers to reduce the need to use light switches (4pm-12.30am).
Appendix 2 – Guest rooms
When a guest room is vacated/guests have checked-out, cleaning will take place in accordance with our normal practices – but with the addition of the disinfection of in-room high contact points. These are listed below.
All outer bedding is removed, bagged, and sent to our professional laundry provider for cleaning in line with government guidelines. In addition, we will use fabric disinfectant spray (Dettol – kills 99.9% of bacteria) on pillows and duvets.
We will be using the following processes in conjunction with our usual practices;
Appendix 3 – Suspected case of COVID-19
In both cases, guests should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.
Guests should follow government guidance on dealing with a possible or confirmed COVID-19 infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing and request/acquire a Covid-19 test.
This will apply to all guests that were present in the room.
If it is understood that if anyone staying in the property contracts the virus the following steps will be taken in conjunction with our usual cleaning policies and additional high touch point cleaning;